With more than 40 years' experience in the airline industry, Bob has spent the past 20 years working for leading South African ground handling companies. He has a well-rounded perspective of the dynamics of the field of ground handling through being both a buyer and a seller of services over the past 30 years. His current role is that of VP Commercial for Swissport South Africa and he sits on the company EXCO. Bob chairs the Airside Operators Association of South Africa, representing providers of ramp, cargo, catering, security and fuel services to the airline industry. He also served as an Officer on the IGHC for eight years and as Vice Chair of the IATA GHC.
Brenda is an International Business Graduate of the American University in Nairobi, Kenya, and holds an IATA diploma in airline quality management. She has more than ten years' experience in the aviation industry and her experience spans operational areas, from ground operations to corporate quality and safety. While at Kenya Airways she specialised in aviation auditing and the development of operational standards. Internationally, Brenda has represented Kenya Airways at the IATA Airside Safety Group in setting industry operational standards whilst at the operational level, she has managed cargo handling operations with a team of 15 members. In 2010 she co-founded her consulting company, Twiga Aero, since which time she has developed courses on behalf of IATA's Training & Development Institute relating to Safety Management System Implementation, Aircraft Turnaround Co-ordination, Aircraft Loading Supervision and IOSA SMS requirements, as well as Airside Safety and Compliance.
Abdoulaye is the Group Chief Operating Officer, Ground Handling & Cargo Services, at NAS, taking responsibility for driving efficiency in ground handling and cargo operations. He also focuses on maintaining high levels of quality and customer services across the network. He has been with NAS since March 2016 and was the General Manger of NAS Cote d’Ivoire, handling all NAS operations, functions, personnel and business development in the country. Under his leadership, NAS Abidjan also received its ISAGO certification. Abdoulaye has over 29 years of experience in ground handling, passenger handling and other aviation operations in Africa and in his previous position with Menzies Aviation, he served as General Manager, Ground Handling, in Johannesburg. Prior to that he also worked as Operations Director at Aviation Handling Services – Ghana, Delta Airlines and Air Senegal and was Hub Manager for Air Senegal International in Dakar, where he helped launch the airline in Ghana. He holds a qualification in American Civilisation and Literature from the University of Dakar and has several professional certifications to his credit.
Dawit is the Founder and CEO of Krimson Aviation, an aviation support services company based in Ethiopia and Switzerland. He is a graduate of Purdue University in the US and holds a degree in Aeronautical Engineering & Flight Technology. He also has an MSc in Aviation Management & Marketing from the Basel Business College in Switzerland. Dawit holds an Airframe & Powerplant Mechanic’s Licence (American FAA), Commercial Pilot’s Licence (American FAA, South African CAA, Swiss FOCA/EASA) and an EASA Frozen ATPL. Dawit also serves as Advisor to the Board of Directors of the African Business Aviation Association and is President of the AfBAA Ethiopia Chapter. For the last three years, Dawit has been advocating and promoting the growth of Business Aviation in Ethiopia. Dawit has close to 20 years of experience in the aviation sector, ranging across four continents, and has worked at various companies including TAG Aviation, Emirates, MAF and Ethiopian Airlines.
Emmy is an ISAGO Lead Auditor under the IATA Charter of Professional Auditors. She also works as an independent consultant providing support to Ground handling companies seeking to achieve and maintain ISAGO registration.
Gaoussou is an aviation professional who graduated as a Mechanical Engineer in 1979 at the Institut National des Sciences Appliquées de Lyon, in France. Currently, he is senior aviation consultant and Chief Executive Officer. In this capacity he has just completed a nine-month contract with the African Development Bank and contributed to the development of the Bank Framework and Guidelines to Support the Aviation Sector. His corporate experience includes time spent in air transport and civil aviation in Africa. During his career in the sector, he worked for a decade at Air Afrique, then spent 11 years with the African Airline Association as AFRAA's Technical Director, where his assignments included airline operations, engineering, training and technical co-operation among African carriers. He subsequently moved to IATA, where he eventually became Regional Director Safety, Operations, and Infrastructure. Since 2012 he has successfully focussed on the African States in connection with the implementation of ICAO Standards and Recommended Practices.
Gordon has been employed by Kenya Airways for the last 12 years. In that time he has had various roles, including Business Analyst for three years, Manager Hub Control Centre for three years and Manager Outstations (network-wide) for four years. For the last two years he has been Head of Ramp Services at the KQ hub, responsible for ensuring safe and secure ramp services at JKIA for Kenya Airways and customer airlines, in compliance with regulations. Gordon holds a BSc in Applied Statistics from the Maseno University and a Diploma in Airline Management from IATA.
Maurizio is Director of Safety & Quality Assurance at BFS, based in Bangkok. He is also member of the Bangkok Airport Operator's Committee ExCom, Co-founder & Chairman of TWIGA AERO and an Advisory Board Member of Further Network. Previously he was Head of Instructor-Led Learning in the IATA Training & Development Institute. Maurizio developed the ISAGO programme, IGOM and served as a subject matter expert on numerous IATA consulting projects in Risk Management, SMS, Operational Readiness Review, Tender and Licensing Agreements and Training Needs Analysis. Maurizio has also been responsible for the Airside Safety Group, the Ramp Services Equipment & Environment work group, the Load Control and Aircraft Movement work group and the Aviation Ground Services Agreement work group. He began his aviation career in 1981 with Air France, at JFK International and Anchorage airports.
Max joined GHI in 2017 after launching and hosting conference and award events in the UK manufacturing industry. A trained journalist, Max strives to deliver innovative content on stage, online or in print that challenges, educates and entertains. As a non-aviation professional - Max is always eager to don the hi-vis jacket and get out on the apron to experience the everyday challenges facing ground handling businesses and their airline customers. Max graduated as a biochemist from Cardiff University in 2001. He became a NUJ/NCTJ accredited journalist in 2003. Max went on to an award-winning 14 year editorial career including stints at magazines in the UK pub, pharmacy and manufacturing sectors. Outside of work - Max is never far from a book, the fridge or the 5-a-side football pitch.
Mohamed has over 40 years' experience within international aviation and travel-related organisations and has worked in different international airports in Europe and the MENA region, which led him to establish the ASE Group. He has been an active member of IATA's Ground Handling Council since 1992, and of the Aviation Ground Services Agreements-AGSA Working Group since 1993. He has also been involved in ISAGO and its Oversight Committees, as well as with IGOM. Mohamed has been the IGHC's Vice Chair for several years and in 2011 was invited to become a board member of Airport Services Association. After the restructuring of the IGHC he was nominated as a member of the newly-formed Ground Operations Group.
Tom holds a BSc in Engineering from Egerton University and has an MBA in Strategic Management from Moi University Kenya. He undertook the executive leadership programme at the Gordon Institute of Business Science, University of Pretoria, between 2010-2011. Between 2000 and 2005 Tom worked as a plant engineer in a pulp and paper manufacturing company in Western Kenya, having joined as a graduate trainee. He joined Kenya Airways in 2006 as a GSE Maintenance Controller and rose to the role of Manager in charge of GSE maintenance and ULD control in 2008. He was appointed Head of Ramp Services in 2012, a position that he has held to date.