4th African GHI Stakeholders' Conference Programme

11 September 2018

RwandAir has experienced impressive growth since its inception in 2002 to command 22 routes across Africa, Europe, the Middle East and Asia. Success has been founded on the principle of safe, secure and reliable air services with a clear focus on benchmarking against the world’s best. So, how does RwandAir involve ground handlers in its quest for excellence and what can Africa’s wider aviation industry learn from its lightning growth?

Africa’s aviation market is predicted to top the global growth charts over the next 20 years. But, despite the impressive stats, Africa faces seismic challenges around interconnectivity and co-operation, with just 23 out of 54 countries signed up to the Single African Air Transport Market Agreement (SAATM). Africa must also address fears over below par safety, security and workforce skills development to deliver on the expected growth demand. This debate will unite key decision makers from across the continent to discuss a way forward. The findings will shape a manifesto for change to be delivered to air transport policy makers at the African Union.

Have your say on African aviation: email questions to max@groundhandling.com

Former ICAO director, Gaoussou Konate, examines the challenges ahead in liberalising Africa’s skies. The session will examine the proposed Single African Air Transport Market (SAATM): what is it? What are the benefits and why do almost half of African countries remain on the sidelines of SAATM?

Africa has historically lagged behind the world in terms of aviation safety performance, but the continent recorded a significantly improved safety record in 2017, with no losses to jet hulls or fatalities. How much of the recent progress is down to improved safety attitudes on the apron? What does a strong safety culture look like and how do we ensure standards continue to develop?

What challenges are you facing in ensuring safe operations on a daily basis in the pressurised environment of the ramp? Is the adoption of ISAGO the answer and should there be better alignment between airlines and GSPs in the training of ramp/flight crews? This interactive session will invite you to submit your thoughts and experiences. GHI will collate the views of stakeholders and use them to lobby policy makers.

Fostering a highly skilled and engaged workforce is essential to ground handling businesses ability to deliver safety, security and moving to a more sustainable, value-based partnership with airlines. Award-winning Link Aero Trading Agency will reveal how it looks to ensure excellence at its stations in Egypt and other African locations. The session will discuss recruitment strategy, leadership skills and the importance of training in establishing a high-performance culture.

17:00 -

12 September 2018

From Cairo to Cape Town; Ras Hafun to the Cap Vert peninsula - which markets are the fastest risers in the African continent? Where are the best examples of thriving bilateral agreements and how do ground handlers get involved?

The Middle East and Africa are historical trading partners and the relationship is blossoming in aviation with a flurry of new routes and growth in passenger volumes. What is the strategic opportunity for a closer Africa-Middle East aviation alliance?

The session will examine how Ghana CAA has worked with ground service providers to heighten safety standards on the ramp and discuss the role of compliance tools and data driven analytics in eliminating accidents. The session will also discuss security challenges within Africa and how stakeholder collaboration is key to finding solutions.

A shift in thinking from the “cost is king” contract negotiations holds long-term benefits for on-time performance, customer satisfaction and resource utilisation on the ramp. So, why are value adding contract arrangements still the exception rather than the norm?

“I want safety, OTP and service excellence, but for 10% less.” What are the pitfalls of airlines focusing too heavily on price when it comes to tendering ground services? This session will examine how airlines and ground handlers shift the conversation from cost to value-added and the long-term benefits of a more partnership-based approach to ground service provision.

Bold projections of growth in Africa will not materialise without a bold new wave of aviation leaders who are prepared to challenge the status quo, pioneer new technology and rally employees behind their vision. So, do we have the appetite and skillset for the challenge ahead? And, how do we attract more dynamic leadership talent into our sector, so we are not left behind? The session will commence with a presentation on the attributes essential to a 21st century African business leader and will follow with a group discussion on the challenges ahead.

Communication silos, frustration and inefficiency are the order of the day at airports where key stakeholders operate like strangers. So, how do we start to bring the stakeholder groups working within the environment into a more collaborative relationship? This session will look at the hallmarks of airports which have built greater collaboration and the performance benefits that result.

A case study presentation looking at how National Aviation Services (NAS) has incorporated employee expertise, new technology, ISAGO and management expertise to achieve its aim of high quality, value added ground services at African stations.

19:00 -

13 September 2018

Kadir Özgür Oğuz, CEO of Further Network outlines the potential for blockchain technology to transform the aviation industry. The session will give a beginner’s guide to blockchain and practical examples of how the industry is beginning to adopt it. The paper will examine opportunities and threats that blockchain could present to the traditional ground handling business model.

Ground operations are a key component of and greatly influence the efficiency of the air transport system. Enforcement of standards through regulatory oversight is essential for safe operations. How can this be achieved?

Africa will need extensive reinvestment in GSE to keep up with the predicted boom in aviation traffic. Yet, the continent faces sporadic technical and maintenance support for ground equipment and a legacy of ageing technology and infrastructure. This session will examine the likely requirements for GSE and how suppliers and buyers can work together to ensure growth isn’t stunted by a shortage of necessary kit.