The Big Debate: At what cost? How do we strike a balance between contract price for ground handling services without compromising OTP, safety and quality of service in Africa?

12:00 - 12:45

“I want safety, OTP and service excellence, but for 10% less.” What are the pitfalls of airlines focusing too heavily on price when it comes to tendering ground services? This session will examine how airlines and ground handlers shift the conversation from cost to value-added and the long-term benefits of a more partnership-based approach to ground service provision.

Mohamed Hanno, Group Executive Chairman, Egypt, Morocco, UAE, ASE Group

Mpho Phillip Sekhamane, Head Global Operations Control Centre, South African Airways