Airline & GSP collaboration – reinventing a relationship that’s become too reliant on cost

11:30 - 12:00

A shift in thinking from the “cost is king” contract negotiations holds long-term benefits for on-time performance, customer satisfaction and resource utilisation on the ramp. So, why are value adding contract arrangements still the exception rather than the norm?

Maureen Kahonge, Deputy Director Business Development, African Airlines Association (AFRAA)