African aviation trailblazers: Building world-class service excellence into an African station – the Celebi Dar es Salaam story

16 February 2021 11:50 - 12:15

A case study presentation examining how Celebi has set about delivering quality and consistency of ground handling services in its fledgling African ground handling venture in Dar es Salaam, Tanzania.
The session will explore how Celebi adopted proven SOPs from other global operations and also explore the regional adaptions that are required to drive success in the African market. The case study will explore investments in GSE/IT, staff training and recruitment and the unplanned adaptions that have been necessary to achieve Covid-safe status since the pandemic struck.